Training

Management and Leadership in Customer Service
Social Media Management and Customer Communication
New consumption trends
The art of feedback
“Mr. Trust” and team supervision
Kick-start Lean Six Sigma

20 rules for management in outsourcing
Quality Management and Monitoring in the 21st Century
Do I really need this? Technology and channels, robots and human beings
CRM – strategy, implementation and management
Where is everyone? Operational planning
The KPI – That  really matter to my business

Excellence in customer service – follow the example of “Mr. Empathy”
Online and written support – follow the example of  “Mrs. Clarity”
Social network congestion – What do I do now?
Micro expressions on the relationship with the customer
Collections Management

Telemarketing for humans
Sell ​​- be yourself!
Negotiation – from flirt to marriage
Motivation – without carrot or sticks
Coaching for sales teams