Our trainings have scope, duration, format, and methodologies that fully adapt to the objectives and culture of each organization. We believe that only customized solutions are capable of generating true transformations.

Management Academy

Management and Leadership in Customer Service
Social Media Management and Customer Communication
New consumption trends
The art of feedback
“Mr. Trust” and team supervision
Kick-start Lean Six Sigma

Specialist Academy

20 rules for management in outsourcing
Quality Management and Monitoring in the 21st Century
Do I really need this? Technology and channels, robots and human beings
CRM – strategy, implementation and management
Where is everyone? Operational planning
The KPI – That  really matter to my business

Customer Service Academy

Excellence in customer service – follow the example of “Mr. Empathy”
Online and written support – follow the example of  “Mrs. Clarity”
Social network congestion – What do I do now?
Micro expressions on the relationship with the customer
Collections Management

Sales Academy

Telemarketing for humans
Sell ​​- be yourself!
Negotiation – from flirt to marriage
Motivation – without carrot or sticks
Coaching for sales teams

In case of dispute the consumer may resort to an Alternative Resolution Entity of consumer disputes:

CICAP – Tribunal Arbitral de Consumo
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
+351 22 550 83 49 / +351 22 502 97 91

More information on Portal do Consumidor