Training

Happy Work trainig catalog

Happy Work has the most complete training catalog for the customer service, leadership and sales areas.

Leadership Academy

Management and Leadership in the 21st Century
Distance work team management
Coaching for supervisors The art of feedback
CRM – strategy, implementation and management
“Mr. Trust” and team supervision
Kick-start Lean Six Sigma

Specialist Academy

20 rules for management in outsourcing
Quality Management and Monitoring in the 21st Century
Do I really need this? Technology and channels, robots and human beings
CRM – strategy, implementation and management
Where is everyone? Operational planning
The KPI – That  really matter to my business

Customer Service Academy

Excellence in customer service – follow the example of “Mr. Empathy”
Online and written support – follow the example of  “Mrs. Clarity”
Social network congestion – What do I do now?
Social media management and strategy
Collections Management

Sales Academy

Telemarketing for humans
Sell ​​- be yourself!
Negotiation – from flirt to marriage
Motivation – without carrot or sticks
Coaching for sales teams

In case of dispute the consumer may resort to an Alternative Resolution Entity of consumer disputes:

CICAP – Tribunal Arbitral de Consumo
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
+351 22 550 83 49 / +351 22 502 97 91
cicap@cicap.pt

More information on Portal do Consumidor www.consumidor.pt