Contacto: +351 211 974 000 (call to the PT national landline network) Email:


Our training is fully adapted to the objectives and culture of each organization. We believe that only personalized solutions are capable of generating true transformations.

Some examples of actions that we can adapt to the reality of your Organization:


Customer Experience

  • Phone service excellence - Mr Empathy’s example
  • Written response by email, chat, web - do like Mrs Clarity!
  • Social media disaster - what do I do now?
  • Credit recovery and collections
  • In-store service - the 10 golden rules
  • 20 rules for outsourcing management
  • Quality Management and Monitoring in the 21st Century
  • Do I really need this? Technology and channels, robots and humans
  • Where is everyone??? Operations planning
  • The KPIs that matter to my company


  • Coaching for sales teams
  • Telemarketing for humans
  • Sales - be yourself!
  • Negotiation - from flirting to marriage
  • Motivating without carrots


  • Management and leadership in the 21st century
  • Remote team management
  • Coaching for first-line managers
  • Feedback art
  • Team supervision with Mr Trust
  • Priorities definition and work organization
In the event of a dispute, the consumer may use an Alternative Dispute Resolution Body::

CICAP – Tribunal Arbitral de Consumo
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
+351 22 550 83 49 / +351 22 502 97 91

More information on Portal do Consumidor