Our training is fully adapted to the objectives and culture of each organization. We believe that only personalized solutions are capable of generating true transformations.
Some examples of actions that we can adapt to the reality of your Organization:
Customer Experience
Phone service excellence - Mr Empathy’s example
Written response by email, chat, web - do like Mrs Clarity!
Social media disaster - what do I do now?
Credit recovery and collections
In-store service - the 10 golden rules
20 rules for outsourcing management
Quality Management and Monitoring in the 21st Century
Do I really need this? Technology and channels, robots and humans
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