What do they say about us?

It was a pleasure working with Manuel Alçada. The analysis and training work was prepared in detail and adapted both to the role of the advisors and to the type of market in which we operate. In a more informal tone, he was very cool and very professional.

Happy Work is a company that created some disruption in the Contact Center market. Not only did it open the conference model in new markets (African Continent), it also implemented new training and consultancy models, more specialized and adapted to the reality of the customer contact center.

The Contact Center Benchmark was an excellent opportunity for learning and exchanging experience between participants, in an informal but high-quality environment, both in terms of the speakers and the content presented.

Lisbon is also known for its sidewalk (calçada). Solutions and Evolution in the Contact-Center is also by Alçada.

I highlight the great professionalism and know-how in the areas of training, sales and contact center.

I had the pleasure of participating in several conferences organized by HappyWork. The topics, always interesting and current, are covered in a simple, honest and enlightening way. Don't forget the networking aspect, encouraged and promoted in a unique way, which allows participants to benefit in a way that is not common in this type of initiative.

Because we all grow not only with our experiences and knowledge, but also with others experience. This was without a doubt one of those situations.

Added value interactions in the activity. Good conductor of commercial contacts in the environment.

I really liked Manuel Alçada’s training. It allowed us to revive the memory of some points that had already been forgotten and which are very important for the daily management of our Contact Center. As always, the trainer managed to “touch” all the essential points and, in a constructive way, promote the necessary changes. I loved it and recommend it!

Professional, assertive, competent work and always friendly!