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What do they say about us?

The testimonials speak for themselves. Find out what our customers have to say about us.
Check out the real experiences and compliments we've received. Your satisfaction is our number one priority.

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Without a doubt, all the knowledge shared by the Happy Work team, in terms of quality monitoring, helped us to make a “quick stop” and rethink our approach. And to look at the quality team daily management from another perspective. A cheerful, competent and available team that can simultaneously address the various topics with lightness and the necessary seriousness.

Eunice Correia / Quality & Compliance Coordinator
Future HealthCare
The partnership with Happy Work was crucial for the RFP on contact center services, allowing a considerable reduction in operating costs resulting from the vast knowledge they demonstrated about this activity sector. The team demonstrated enormous competence and dedication in all phases of the partnership, so I couldn't be more satisfied with the service provided, I highly recommend it!

Luis Ferreira / Customer Care & Contact Centers Director
Happy work played a crucial and essential role in rethinking Carris customer service at an important stage for the company We had a major challenge on our hands of rethinking the various customer contact points and moving towards new technological challenges. The team training is still remembered and put into practice to this day! I would like to thank the entire Happy Work team, especially Manuel Alçada for helping us with this restructuring!

Alexandra Gomes / Responsável Acompanhamento Cliente
At Happy Work they have enormous passion for what they do and this was clearly evident in the Customer Support supervisors and agents training. On the coaching, Manuel Alçada, with his excellent empathy combined with the objectivity with which he managed the sessions, turned these days into light and engaging learning moments, easy to assimilate. Sérgio Ramos in the Agents Telephone Service Excellence Training was incisive in the key points, capturing everyone's attention to the contents and examples, promoting a more appealing and surprising training, even for more senior operators who also expressed their satisfaction with this experience.

João Miranda / Diretor de Marketing
Banco Atlântico Europa
HappyWork has been an excellent partner in our training, understanding the challenges and looking for the best solutions for each situation.

The book “Eu Atendo-610 Dicas para um contact center de excelência” is already a reference work in the contact center industry in Portugal. With a simple and practical language, it brilliantly presents several tools that can be used not only by contact center teams but also by all companies that value customer attention and service. My congratulations!

Carlos Gonçalves / CEO
Avila Spaces
Happy Work is a reference company with excellent professionals.

Paulo Vaza
Voxmedia - Comunicação e Marketing S.A.
Assertive, rigorous and honest work. I recommend!!!

Ana Rosa Verissimo / Diretora operacional
Work guided by seriousness and professionalism.

Fernando Couto
Congratulations for the book 👍

Rita Carvalho / Operador de call center
In the event of a dispute, the consumer may use an Alternative Dispute Resolution Body::

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