Contacto: +351 211 974 000 (call to the PT national landline network) Email: geral@happywork.pt
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CX and leadership studies

Happy Work conducts independent studies on the sectors in which it operates: Customer Experience and Leadership.

The findings from these studies provide accurate information on topics such as Artificial Intelligence, turnover, absenteeism, the evolution of digital channels and technology, and the influence of Leadership on Customer Experience. And we won’t stop here!

The data collected is handled with total security and confidentiality, ensuring independent and representative results.

More than just numbers, we aim to understand challenges, trends, and opportunities, offering companies tools to enhance operational efficiency and better serve both their customers and teams.

 

Studies Conducted

2024

International Contact Centers & BPO Study 2024 by GoContact

An international study conducted by Happy Work, covering 155,000 workers across 3 continents, with the support of GoContact and 11 International Associations representing this sector in the Iberian Peninsula and Latin America. 



Obtain the study

2023

APCC Benchmarking Study 2023

Benchmarking of the Contact Centers Activity in Portugal – A study analyzing the key indicators, global trends, and the contact center evolution, highlighting best practices and market advancements.


Obtain the study

2021

Sector Sizing Study in Portugal – APCC 2021

Contact Center real dimention  – A study aimed at understanding the true size of the industry, highlighting its significance to the Portuguese economy.



Obtain the study
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