Lisbon is also known for the sidewalk*. Solutions and Evolution in the Contact Center is also by “Alçada*” *(double-entendre for sidewalk in Portuguese)
The Benchmark Contact Center was an excellent opportunity for learning and exchange plenty of experience among the participants, in an informal atmosphere with such a great quality, both in terms of the speakers and the content on site.
The Happy Work is a company who came to create some disruption in the Contact market Center… Not only they came to open a new model of conferences in new markets (African Continent), but also implemented new training and consulting models and much more specialized and adapted to the reality of contact centers, nowadays..
It was a pleasure to work with Manuel Alçada. The work of analysis and training has been prepared in detail and adapted to both the role of directors and the type of market in which we operate. As it is said today it was impeccable, flawless and very professional.
Congratulations on the book
Work based on seriousness and professionalism
Assertive, rigorous and honest work. I truly recommend them!
Happy Work is a reference company with brilliant professionals.
The book “I Assist you! -610 Tips for a Contact Center of Excellence” is already a reference work in the contact industry centers in Portugal. With simple and practical language, it presents, in a brilliant way, several tools that can be used not only by contact teams centers but also by all companies who value the attention and customer service. My Congratulations!
Happywork has been an excellent partner in our training, understanding the challenges and seeking the best solutions for each situation.