Consulting

AHW 12 - Assessment Happy Work

Obtain a diagnosis of strengths, aspects to improve, and action proposals to 12 key customer service vectors within one week:

Organising
Customer Relations and commitment plan
Channels and automation
Continuous improvement and processes

Objectives and indicators
Structure and assignments of tasks
HR management and incentives
Outsourcing Model

Telemarketing and Sales
Social responsibility
Facilities conditions and equipment
Technology

Learn more about the output of this consulting and the impact it can have on your organization! Contact us!

Customized Projects

We can help your customer service with a highly qualified work, at a controlled cost and only while you need it.
Examples of what we can do:

Strategy

We help you…

To start your operation from the very beginning
To implement CRM systems
To define the right contact channels for your business
To define internal and external levels of service

People

We…

Design and review incentive systems and performance evaluation
Measure the organizational atmosphere and recommend improvement actions
Define action plans to motivate your teams
Adapted coaching and mentoring

Sales

Prepare dedicate and dynamic “sales teams” who know the best way to listen and understand what the customers really want
Produce and/or revise your incentive systems
How to set team and individual goals the right way
Monitor the performance targets and assign of results

Efficiency

Design a critical and external analysis of the processes
Find ways to reduce your operating costs
Increase individual and team productivity
Monitor and evaluate the results

Quality

Monitor the quality of your service and supply improvement actions
Measure your customer satisfaction
Streamline application procedures for excellence awards
Manage systems for suggestions and claims

Outsourcing

Design the outsourcing model that best suits your Company
Produce the contract documents and collaborate in the selection of the provider
Promote outsourcer independent monitoring
Collaborate in the management and definition of service levels

Technology

Work in the definition of technological strategy
Suggest the technology best suited for your needs
Produce the contract documents and collaborate in the selection of the provider
Participate in the implementation of technological solutions