Customized Projects

We can help your customer service with a highly qualified work, at a controlled cost and only while you need it.
Examples of what we can do:


  • We do the assessment of your team leaders
  • We assure customized coaching
  • We carry out speialized mentoring projects
  • We carry out leadership empowerment actions


We help you…

  • To start your service from the very beginning
  • To implement CRM systems
  • To define the right contact channels for your business
  • To define internal and external levels of service



  • Design and review incentive systems and performance evaluation
  • Measure the organizational atmosphere and recommend improvement actions
  • Define action plans to motivate your teams
  • Adapted coaching and mentoring


  • Prepare dedicate  and dynamic “sales teams” who know the best way to listen and understand what the customers really want
  • Produce and/or revise your incentive systems
  • How to set team and individual goals the right way
  • Monitor the performance targets and assign of results


  • Monitor the quality of your service and supply improvement actions
  • Measure your customer satisfaction
  • Streamline application procedures for excellence awards
  • Manage systems for suggestions and claims


  • Design a critical and external analysis of the processes
  • Find ways to reduce your operating costs
  • Increase individual and team productivity
  • Monitor and evaluate the results


  • Design the outsourcing model that best suits your Company
  • Produce the  contract documents and collaborate in the selection of the provider
  • Promote outsourcer independent monitoring
  • Collaborate in the management and definition of service levels


  • Work in the definition of technological strategy
  • Suggest the technology best suited for your needs
  • Produce the  contract documents and collaborate in the selection of the provider
  • Participate in the implementation of technological solutions
In case of dispute the consumer may resort to an Alternative Resolution Entity of consumer disputes:

CICAP – Tribunal Arbitral de Consumo
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
+351 22 550 83 49 / +351 22 502 97 91

More information on Portal do Consumidor