Consulting

• We do the assessment of your team leaders
• We assure customized coaching
• We carry out speialized mentoring projects
• We carry out leadership empowerment actions

We help you…

• To start your service from the very beginning
• To implement CRM systems
• To define the right contact channels for your business
• To define internal and external levels of service

We…

• Design and review incentive systems and performance evaluation
• Measure the organizational atmosphere and recommend improvement actions
• Define action plans to motivate your teams
• Adapted coaching and mentoring

• Prepare dedicate  and dynamic “sales teams” who know the best way to listen and understand what the customers really want
• Produce and/or revise your incentive systems
• How to set team and individual goals the right way
• Monitor the performance targets and assign of results

• Monitor the quality of your service and supply improvement actions
• Measure your customer satisfaction
• Streamline application procedures for excellence awards
• Manage systems for suggestions and claims

• Design a critical and external analysis of the processes
• Find ways to reduce your operating costs
• Increase individual and team productivity
• Monitor and evaluate the results

• Design the outsourcing model that best suits your Company
• Produce the  contract documents and collaborate in the selection of the provider
• Promote outsourcer independent monitoring
• Collaborate in the management and definition of service levels

• Work in the definition of technological strategy
• Suggest the technology best suited for your needs
• Produce the  contract documents and collaborate in the selection of the provider
• Participate in the implementation of technological solutions