AHW 12 Assessment

AHW 12 - Happy Work customer service assessment

The assessment is fully customised and results in a report with a specific and detailed action plan

Obtain a diagnosis of strengths, aspects to improve, and action proposals to 12 key customer service vectors within one week:

  1. Organising
  2. Customer Relations and commitment plan
  3. Channels and automation
  4. Continuous improvement and processes
  1. Objectives and indicators
  2. Structure and assignments of tasks
  3. HR management and incentives
  4. Outsourcing Model
  1. Telemarketing and Sales
  2. Social responsibility
  3. Facilities conditions and equipment
  4. Technology

Learn more about the output of this consulting and the impact it can have on your organization! Contact us!

In case of dispute the consumer may resort to an Alternative Resolution Entity of consumer disputes:

CICAP – Tribunal Arbitral de Consumo
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
+351 22 550 83 49 / +351 22 502 97 91

More information on Portal do Consumidor www.consumidor.pt