2clix

Quality monitoring best solution

Quality Monitoring should be one of your business priorities. Listening to your customers and service teams allows you to understand your existing needs and develop improvement actions.

Our solution allows you to obtain real-time information, dynamic reports, SLA management, knowledge bases and information so that management, quality, training, supervision, customer service and sales teams can achieve the best results.

Main features

User access management

Histórico Hierarquias

Hierarchy history

Conceito notas

Notes

SLAs

Deadline management

Dashboard

+ 50 reports and graphs

Upload

Upload evaluation files

Notificações

Notification Center

Produtividade

Evaluator productivity

Automatic training generation

Quiz

Quizzes

Workday

Working days definition

Workflow

Team sizing

Agents automatic selection

Feedback assinado

Electronically signed feedback

Calculadora

Sample calculator and methods

Calibraçao

Evaluation challenge

Calibration

Segurança

Security parameters and GDPR

Transform your client's experience

In case of dispute the consumer may resort to an Alternative Resolution Entity of consumer disputes:

CICAP – Tribunal Arbitral de Consumo
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
+351 22 550 83 49 / +351 22 502 97 91
cicap@cicap.pt

More information on Portal do Consumidor www.consumidor.pt